Refund policy
At Throttle Mama Co., every item is made to order just for you. Because our products are produced specifically after an order is placed, we are unable to accept returns or exchanges for incorrect size or color selections, or for changes of mind.
Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We want you to love your Throttle Mama Co. order. If your item arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
If the issue qualifies, we will arrange a replacement or refund at no additional cost to you.
You generally will not be required to return a damaged or defective item.
SIZE & COLOR SELECTIONS
Because each product is made to order, we cannot offer returns, refunds, or exchanges if the incorrect size or color was ordered.
Please review the sizing information provided on the product page before placing your order. If you're unsure about sizing, feel free to contact us before ordering and we'll be happy to help.
Please note that colors may appear slightly different depending on your screen or device settings.
CHANGES OF MIND
We do not accept returns or provide refunds for changes of mind after an item has entered production.
Since our products are made specifically for each order, please make sure you're happy with your selections before submitting your order.
ORDER CHANGES & CANCELLATIONS
Because our products are made to order, cancellation requests must be submitted within 1 hour of placing your order.
Cancellation requests are not guaranteed. If your order has already entered production, it can no longer be canceled or changed.
If you need to cancel or make a change, please submit your request as soon as possible or contact us at brap@throttlemamaco.com.
Once production has begun, changes to products, sizes, colors, quantities, or other order details may no longer be possible.
SHIPPING ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before the order enters production or ships, but address changes cannot be guaranteed once fulfillment has begun.
Throttle Mama Co. is not responsible for delivery issues resulting from an incorrect or incomplete address provided at checkout.
LOST OR MISSING PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members or neighbors, and with the shipping carrier.
If you still cannot locate your order, please contact us and we'll help you determine the next steps.
Please note that carrier delays and delivery issues outside of our control may require additional investigation before a replacement or refund can be issued.
MINOR PRINT VARIATIONS
Because our products are individually produced, slight variations in print placement, color, or appearance may occur between items.
These small variations are a normal part of the print-on-demand process and are not necessarily considered defects. Printify specifically notes, for example, that DTG print placement can vary by up to 0.5 inch without being treated as a defect.
REFUNDS
When a refund is approved, it will be issued to the original payment method used for your purchase.
Please allow time for your bank or credit card company to process and post the refund after it has been issued.
HOW TO REPORT A PROBLEM
If something isn't right with your order, please contact us within 30 days of delivery and include your order number and photos of the issue.
Email: brap@throttlemamaco.com
We'll review the issue and work with you to make it right.
Throttle Mama Co.
Where Wild Kids Are Raised. 🏁