Shipping policy
At Throttle Mama Co., every order is made just for you. Our products are made to order and fulfilled through our production partners, which means your order goes through a production process before it ships.
Please review the information below so you know what to expect after placing your order.
ORDER PROCESSING & PRODUCTION
Because our products are made to order, please allow time for your items to be produced before they are shipped.
Most orders are produced and shipped from the production facility within approximately 2–7 business days after being submitted for production. Production times are estimates and may vary depending on the product, order size, product availability, production facility, holidays, and periods of high order volume.
Production time is separate from carrier transit time unless a shipping option specifically states otherwise.
Business days generally do not include weekends or holidays.
SHIPPING & DELIVERY TIMES
Shipping times vary based on the product, fulfillment location, destination, and shipping method available for your order.
Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.
Once your order has been handed over to the shipping carrier, unexpected delays may occur due to weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside of Throttle Mama Co.'s control.
Printify currently lists typical U.S. transit estimates of approximately 4–8 business days for Economy shipping and 2–5 business days for Standard shipping with most Print Providers. These are estimates and may vary.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, fulfillment provider, and available shipping method.
Shipping charges are separate from the listed product price unless a promotion or product specifically states that shipping is included or free.
TRACKING YOUR ORDER
When tracking is available, you will receive tracking information after your order has been fulfilled and prepared for shipment.
Please allow time for the carrier to scan your package and update the tracking information after a shipping label has been created. In some cases, tracking may not update immediately even though the package is already moving through the carrier's network.
MULTIPLE PACKAGES
If you order more than one item, your products may be produced at different fulfillment facilities.
As a result, items from the same order may arrive in separate packages and at different times. You may also receive separate tracking information for each shipment.
Don't worry if part of your order arrives before the rest—your other items may still be on the way.
SHIPPING CARRIERS
The shipping carrier used for your order is determined by the fulfillment provider and shipping method available for your product and destination.
Because carriers are selected based on the fulfillment network, we cannot guarantee or manually select a specific shipping carrier for every order.
SHIPPING ADDRESSES
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address at checkout. Printify does not independently validate all shipping addresses, so accurate information is important for successful delivery.
If you notice an error after placing your order, please contact us as soon as possible at brap@throttlemamaco.com.
We will do our best to update the address before fulfillment progresses, but address changes cannot be guaranteed once an order has entered production or shipment.
Throttle Mama Co. is not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.
P.O. BOXES
Some orders may be shipped to U.S. P.O. boxes; however, availability depends on the product, shipping method, package dimensions, and fulfillment provider.
Printify advises that P.O. box deliveries can experience additional limitations or delays, and Express Delivery does not support P.O. box addresses.
Whenever possible, we recommend providing a standard residential or business delivery address.
DELAYED PACKAGES
Occasionally, production or shipping may take longer than originally estimated.
Delays can occur because of product availability, production volume, quality-control reprints, holidays, weather, carrier disruptions, or other circumstances outside our control.
If your order appears to be significantly delayed, please contact us at brap@throttlemamaco.com with your order number and we'll help look into it.
LOST OR MISSING PACKAGES
If your tracking information shows your package as delivered but you cannot locate it, please:
- Check around your property and usual delivery locations.
- Check with other members of your household or neighbors.
- Allow a little additional time, as some carriers may mark packages as delivered shortly before they actually arrive.
- Contact the shipping carrier using your tracking information when appropriate.
If you still cannot locate your package, contact us at brap@throttlemamaco.com with your order number and we'll help determine the appropriate next steps.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number, a description of the issue, and clear photos.
Please refer to our Return & Refund Policy for complete information regarding damaged, defective, or incorrect products.
INTERNATIONAL SHIPPING
International shipping availability depends on the product, Print Provider, and destination.
International delivery generally takes longer than domestic delivery. Printify currently estimates Standard international transit at approximately 10–30 business days, although actual delivery times may vary.
International customers are responsible for providing all information required for successful delivery.
Certain countries or regions may be unavailable due to carrier, legal, or shipping restrictions.
If applicable, customs duties, import taxes, VAT, or other fees imposed by the destination country may be the responsibility of the customer.
HOLIDAYS & HIGH-VOLUME PERIODS
Production and shipping may take longer during holidays, product launches, sales, or other high-volume periods.
If you're ordering for a holiday, birthday, trip, race weekend, or other special event, we strongly recommend ordering early.
Estimated delivery dates are not guaranteed, and Throttle Mama Co. cannot guarantee delivery by a particular date unless expressly stated otherwise.
QUESTIONS ABOUT YOUR ORDER?
We're happy to help.
Please contact:
Throttle Mama Co.
Email: brap@throttlemamaco.com
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.
Where Wild Kids Are Raised. 🏁